FAQ Hansa Destinations


General information

Is Hansa Destinations a company of its own?

Yes, Hansa Destinations is a subsidiary of Rederi AB Gotland and has a close collaboration with Destination Gotland.

How does Hansa Destinations affect Destination Gotland?

These are two separate companies and their operations do not affect each other. However, there is close cooperation between the companies.

How do you book a ticket?

Reservations are made either on our website, or by contacting our customer support.

Which ships will operate the route?

M/S Drotten, operates the route. The plan is to increase the traffic to two vessels, resulting in daily departures in both directions.

Can I travel with pets/animals?

We are happy to accommodate pets on board.

If you are traveling with an animal you can book a pet-friendly cabin. We provide an outdoor area on deck where passengers can walk their dog.

An alternative is you leave your pet in familiar surroundings, in your vehicle on car deck. We provide the opportunity to visit car deck during the sailing  where you will be able to exercise your pet. We request that passengers leaving pets in their vehicle consider the length of the journey and understand that the pet owner has full responsibility for their animal.


Reservation

Is there wi-fi on board?

Yes, but there is not coverage all the way.

Can I charge my electric car on board the ferry?

Passengers traveling with an electric car can charge it at the terminal in Nynäshamn, but it is not possible to charge it on board due to safety reasons.

Can I connect my motorhome / caravan to an electrical outlet on board the ferry during the journey?

No, it is not possible to use electrical outlets on board for caravans / motorhomes.

Can I change money on board?

No, but you can pay with cash (SEK and EUR) and with Visa and Mastercard.

Is there a waiting list that I can sign up for if it is fully booked?

No. Keep an eye out on our website in case of cancellations.

Can I book a table in the restaurant and pay in advance?

There is no need to pre book. You are welcome directly at the restaurant!

How long before departure can I change / complete my booking? Is there a cancellation fee?

See the booking conditions for each ticket option (Note, special shipping conditions).

Payment options?

In the terminals (both Swedish and German) you can pay with Visa and Mastercard. On board you can pay with Visa, Mastercard as well as with SEK and EUR.


Check-in

How do I get your passenger compartment key?

At the information desk on board.

Can you buy services at check-in, on board?

You can upgrade to a cabin if space allows. This is done at the information desk.

How long before the boat leaves do I have to be at the entrance?

Check-in closes 20 minutes before departure.

Will there be any kind of baggage handling?

No, you must be able to carry your own luggage on and off the ferry.

 

Offer on board

Restaurant and bar?

We have a restaurant which serves both breakfast, lunch, and dinner as well as coffee and sweets. Opening hours: breakfast from 7:30-9:30 am, lunch from 11:00 to 12:30 pm, and dinner from 7:00 to 9:00 pm.
There is also a bar on board serving drinks and light melas, which is open from 11:00 am to 2:00 am.

Spa / relax?

No.

Tax-free shop?

We have a border shop which is open when the vessel is on international water.

Other entertainments?

There is a limited range of entertainments on board. The trip is a convenient and environmentally friendly passenger transport rather than a cruise. However, on board we have a cinema, a bar and restaurant as well as a border shop.

Do you have to book a cabin?

No, a recliner seat can be booked at no fee. Cabin is optional. 

Are the cabins shared with other passengers?

No, you have the cabin for yourself or to your travel companions.

What are the crossing times?

The trip is about 18 hours. Regardless of whether we go via Visby or not, departure and arrival will be approximately the same time in Nynäshamn and Rostock. The journey between Visby and Rostock takes approximately 14 hours.

Can you pay with cash?

Yes, on board you can pay with both EURO and SEK as well as with Visa and Mastercard.

Can you pay with 500-euro banknotes on board? 

We accept euro banknotes, but not 500-euro banknotes. This is due to changed rules at our cash carrier Loomis Sverige AB, which means that we no longer accept 500-euro banknotes for redemption. Loomis Sverige AB has decided not to handle these banknotes anymore.

Bus and train connections

Is there any type of transportation to/from the port and the city of Stockholm? 

Yes, via commuter train Stockholm-Nynäshamn. SL (Storstockholms Lokaltrafik) »

Is there any type of transportation to/from the port and the city of Rostock? 

Yes, in there is a bus shuttle from the harbor to Rostock City and to the Central Train Station. Close by there’s also local bus connections.

Is there any type of transportation to/from the port and the city of Visby? 

Yes, outside the terminal, there’s a bus stop with buses that goes to the main bus station.

Read more about all our ports and local transportation here » 

Other

How to become an agent? 

Contact Sartori & Berger in Germany.

Groups - Bus companies? 

Group and bus booking is possible and you get a discount with special conditions.

Shipping? 

We have a partner for shipping sales, Sartori & Berger in Germany, they handle sales for shipping in their entirety.

How sustainable is this travel option compared to shipping by road? 

The transfer of freight traffic from road to sea will be estimated to reduce emissions by 20 percent or more depending on the occupancy rate. The Hansa line will annually be able to move over 75,000 trucks from land to sea and is an important part of the work to reduce climate impact.

What capacity does the ship have? 

M/S Drotten has a capacity of 1650 load meters.

How many drivers per truck can be booked? 

A driver is included in the price. More can be purchased for a fee.

Which cargo units can be booked? 

Accompanied, unaccompanied, containers and bulky special transports. Contact freight@hansadestiantions.com for more information.

Is it possible to transport goods that are classified as "dangerous goods"? 

Yes, on some departures. Right now Tuesdays from Rostock and Wednesdays from Nynäshamn. For transports containing dangerous goods, the documentation must comply with current regulations in accordance with the IMDG / ADR regulations.

Do I need maritime insurance? 

The liability of carriers is limited by maritime law and the conditions laid down in the transport documents. We therefore recommend that you buy a sea transport insurance before the transport begins.

How long before the crossing must the truck arrive and what documentation is required?

The truck must arrive 2 hours before departure. The driver and any auxiliary drivers must be able to identify themselves and carry company identification and a detailed list of goods over the cargo.

What information needs to be provided in connection with the freight booking?

  • Vehicle length, width, height
  • Registration number
  • Electrical connection This must be booked in advance
  • Number of drivers
  • Any special measures required for transport
  • IMO / ADR goods