Freight/Cargo

For questions regarding freight/cargo*, please send an email to: freight@hansadestinations.com

*Freight sales is represented by Sartori&Berger.

Customer service

Phone: +46 (0)771 702 550

E-mailreservations@hansadestinations.com

Opening hours:

Monday to Friday: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:30 p.m.

Group travels

Travel agencies, agents and groups (at least 10 people or more):

Email: b2b@hansadestinations.com

Lost and found

Forgotten objects from the ship and from the terminals are sent to the Nynäshamn terminal for storage.

Contact the Lost and found department: lostandfound@hansadestinations.com

Refunds of ferry tickets

For a refund (not cancellation or rebooking) of your ferry ticket.

Email: finance@hansadestinations.com

Please specify:

  • Your booking number
  • Your name
  • Your bank name
  • Clearing, IBAN or SWIFT number
  • And your account number

The transaction may take up to three business days.