Freight/Cargo
For questions regarding freight/cargo*, please send an email to: freight@hansadestinations.com
*Freight sales is represented by Sartori&Berger.
Customer service
Phone: +46 (0)771 702 550
E-mail: reservations@hansadestinations.com
Opening hours:
Monday to Friday: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:30 p.m.
Group travels
Travel agencies, agents and groups (at least 10 people or more):
Email: b2b@hansadestinations.com
Lost and found
Forgotten objects from the ship and from the terminals are sent to the Nynäshamn terminal for storage.
Contact the Lost and found department: lostandfound@hansadestinations.com
Refunds of ferry tickets
For a refund (not cancellation or rebooking) of your ferry ticket.
Email: finance@hansadestinations.com
Please specify:
- Your booking number
- Your name
- Your bank name
- Clearing, IBAN or SWIFT number
- And your account number
The transaction may take up to three business days.